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Network Maintenance and Support
Kilo Tech offers national and global support services for both Federal Civilian and DoD datacenter server equipment. We service all major OEMs such as Dell, HP, Lenovo, Cisco, Juniper, and more. Our expert team of technicians adheres to your service-level (SLA) requirements to keep your server equipment running and optimized.
Our multi-platform hardware maintenance offerings provide service levels customized to fit your agency requirements and budget. All agreements are inclusive of parts and labor.
KILO TECH Network Maintenance SOLUTIONS
Server Maintenance
Kilo Tech Third-Party maintenance and support on servers within the data center helps you extend the life of your servers even after they are no longer supported by the manufacturer. Kilo Tech can support all of the major server under a single contract.
At Kilo Tech, we typically save our customers between 60-80% vs. OEM contracts. We customize service level agreements (SLA’s) to meet the most stringent technical requirements of each individual customer and our response times are as fast as 4 hours. Our goal is to assure you that your critical infrastructure is in the hands of competent, experienced, and advanced field engineers.
KILO TECH Server Maintenance SOLUTIONs
Storage Maintenance
Kilo Tech is a global third-party maintenance provider for data center infrastructure for both Federal Civilian and DoD agencies. At Kilo Tech, we pride ourselves on the ability to support all of the major storage manufacturers under a single contract.
Our expert team of technicians adhere to your service-level (SLA) requirements and our number one priority is your equipment’s uptime. Our experienced field engineering teams will provide you with professional support whenever the need arises and wherever the storage, server or network hardware is located.
KILO TECH Storage Maintenance SOLUTIONs
8×5 Next Business Day
Support option for all major infrastructure hardware. 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem isolation.
TAC +8×5 – Next Business Day (NBD)
24×7 Phone support for Network Equipment, with 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem
8×5 NBD + Field Engineering
Support option for all major infrastructure hardware. 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem isolation. This equipment will be delivered by a field engineer who can install/replace the non-performing equipment.
24×7 4 hr. Resolution + Field Engineering
Support option for all major infrastructure hardware. 24 hr coverage and 4-hour resolution from problem isolation. This equipment will be delivered by a field engineer who can install/replace the non-performing equipment
Time and Materials
If you don’t have elements of your infrastructure supported or it was missed during contracting, Kilo Tech is glad to support you on a Time & Materials basis. After your equipment is supported, you can opt to add it to an existing contract or continue to use T&M. Regardless, we’re there to help.
Parts Only
No TAC or Triage, simply request a part and it will be delivered either next business day or within 4 hrs, depending on SLA
TAC 24×7 – 4 hr. Resolution
24×7 Phone support for Network Equipment, with 24 hr. coverage and 4-hour resolution from problem isolation
24×7- 4 hr. Resolution
Support option for all major infrastructure hardware. 24 hr coverage and 4-hour resolution from problem isolation
Telephone Assistance Center (TAC) – Only
24×7 Phone support for Network Equipment, with 24 hr coverage. Does not include hardware
Maximize Hardware Uptime and Save Your Budget Dollars
Learn how Kilo Tech can maximize your hardware uptime after the OEM warranty. Request a quote from our team today!
KILO TECH Customer Service Commitment
Don’t see the solution you need. Kilo Tech can build a solution to meet your requirements.
At Kilo Tech we listen to your needs and can provide you a custom solution to meet the most stringent technical requirements.
The Kilo Tech team is committed to outstanding and knowledgeable customer service regardless of the service level selected. We support all current products and also provide support well after your equipment has gone end-of-life from the manufacturer. Your organization can save precious budget dollars by extending the life of your network, so you can upgrade when you want, on your terms.
Kilo Tech Supported Manufacturers
Need more information on our data center solutions? Contact the technology experts at Kilo Tech today.
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