Service Contracts or Network Maintenance ​

 

KILO TECH NETWORK MAINTENANCE SOLUTIONS​

8×5 NEXT BUSINESS DAY​

Support option for all major infrastructure hardware. 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem isolation.​

TAC +8×5 – NEXT BUSINESS DAY (NBD)​

24×7 Phone support for Network Equipment, with 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem​

8×5 NBD + FIELD ENGINEERING​

Support option for all major infrastructure hardware. 8x5x next business day coverage. If a ticket is opened today, you’ll have repair/replacement equipment on the next business day after problem isolation. This equipment will be delivered by a field engineer who can install/replace the non-performing equipment.​

24×7 4 HR. RESOLUTION + FIELD ENGINEERING​

Support option for all major infrastructure hardware. 24 hr coverage and 4-hour resolution from problem isolation. This equipment will be delivered by a field engineer who can install/replace the non-performing equipment​

TIME AND MATERIALS​

If you don’t have elements of your infrastructure supported or it was missed during contracting, Kilo Tech is glad to support you on a Time & Materials basis. After your equipment is supported, you can opt to add it to an existing contract or continue to use T&M. Regardless, we’re there to help.​

PARTS ONLY​

No TAC or Triage, simply request a part and it will be delivered either next business day or within 4 hrs, depending on SLA​

TAC  24×7 – 4 HR. RESOLUTION​

24×7 Phone support for Network Equipment, with 24 hr. coverage and 4-hour resolution from problem isolation​

24×7- 4 HR. RESOLUTION​

Support option for all major infrastructure hardware. 24 hr coverage and 4-hour resolution from problem isolation​

TELEPHONE ASSISTANCE CENTER (TAC) – ONLY​

24×7 Phone support for Network Equipment, with 24 hr coverage. Does not include hardware​